Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers, resolving issues, and exceeding customer satisfaction expectations.
Key Responsibilities- Manage large volumes of inbound and outbound calls in a timely and efficient manner
- Follow established communication scripts to handle customer inquiries and concerns
- Identify customer needs, clarify information, and provide solutions and alternatives
- Access company and client resources to accurately handle customer interactions
- Upsell products and services when opportunities arise
- Be available at your workstation, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Previous 3-6 months customer service or customer support experience preferred
- Basic computer skills and ability to learn new software quickly
- Strong phone and verbal communication skills, with active listening
- Ability to work independently and as part of a team
- Flexibility to cross-train as requested
- Starting pay - $14/hour, plus shift differential
- Work hours - Shifts between 7:00am-9:00pm (CST); Work Days - Mon-Fri & Every Other Weekend
- Paid Training - typically 1-3 days in length
- Status - Temporary; 20-40 hours per week
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and requirements of the job.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
3 weeks ago
Des Moines, Iowa, United States Veridian CU Full timeJob SummaryVeridian CU is seeking a highly skilled Customer Service Representative to join our team. As a Teller Service Representative, you will be responsible for providing exceptional member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.Key Responsibilities Conduct...
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Customer Service Representative
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Customer Service Representative
4 weeks ago
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Bilingual Customer Service Representative
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Bankers Trust Full timeJob Summary:As a Customer Service Representative at Bankers Trust, you will be responsible for providing exceptional customer service, processing transactions efficiently, and identifying opportunities to cross-sell bank products. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Palmer Group Full timeJob OpportunityPalmer Group is seeking a highly skilled Customer Service Representative to join our team in the Des Moines area. Our clients operate in various industries, including financial services, insurance, agriculture, legal, construction, and healthcare.Key Responsibilities:Respond to customer inquiries and resolve issues promptly and...