Customer Service Representative PRN Evening Shift

4 weeks ago


Des Moines, Iowa, United States Trinity Health Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team in a PRN evening shift role. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.

Key Responsibilities:

  • Answer multiple phone lines, transfer calls, and take accurate messages.
  • Provide test information and results to patients and healthcare professionals.
  • Use Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work.
  • Understand Lean/Six Sigma principles and employ them to meet quality management goals.

Requirements:

  • High school diploma or equivalent required.
  • One year of experience in a client services/clerical position preferred.
  • Computer experience preferred.
  • Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three months of hire.

About Us:

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. We are committed to diversity, equity, and inclusion in all that we do. Our dedication to diversity includes a unified workforce, commitment and accountability, communication, community partnerships, and supplier diversity.

We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law.



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