Member Service Representative

1 month ago


West Des Moines, Iowa, United States Greater Iowa Credit Union Full time
Job Title: Member Service Representative

We are seeking a highly skilled and bilingual Member Service Representative to join our team at Greater Iowa Credit Union. As a key member of our team, you will be responsible for providing exceptional customer service to our members, processing loan applications, and promoting our credit union's products and services.

Key Responsibilities:
  • Interview and evaluate loan applicants to determine their creditworthiness
  • Process loan applications, including verifying credit reports and completing loan documentation
  • Provide recommendations and alternative options to secure future lending requests
  • Identify and promote new loan and deposit products and services to achieve operational and strategic growth strategies
  • Support the member service representative and teller positions by exhibiting knowledge of opening deposit accounts, servicing existing accounts, processing financial transactions, and handling complex member account resolution matters
Requirements:
  • Two years to five years of similar or related experience
  • A two-year college degree or completion of a specialized course of study at a business or trade school
  • Eligibility to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain registration as a registered Mortgage Loan Originator (MLO)
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Greater Iowa Credit Union is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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