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Customer Engagement Specialist

2 months ago

Atlanta, Georgia, United States Marcus Jewish Community Center Of Atl Full time
Job Overview

Position: Customer Engagement Specialist

Hours: 10 – 25 hours/week, including potential evenings and weekends

At the Marcus Jewish Community Center of Atlanta, we are committed to fostering a vibrant and inclusive environment that serves a diverse community. Our expansive Zaban Campus is a welcoming space where individuals from various backgrounds come together.

We are looking for passionate individuals to fill the role of Customer Engagement Specialist. This position goes beyond basic front desk duties; it is about crafting a friendly and inviting atmosphere that ensures every visitor feels appreciated from the moment they arrive.

Key Responsibilities:

  • Deliver outstanding customer service to all guests, including members and staff, both in person and via phone. This includes greeting visitors, addressing inquiries, and maintaining security protocols.
  • Gain familiarity with our offerings and facilities to assist customers effectively. Responsibilities include checking in members, explaining membership advantages, and managing ticket sales.
  • Build and nurture relationships with regular visitors through personalized interactions and follow-ups.
  • Exhibit flexibility by supporting other departments as needed, handling administrative tasks, and responding to emergencies with professionalism.
  • Maintain high standards of professionalism, showcasing strong interpersonal skills, technological aptitude, and the ability to multitask efficiently.
  • Adapt to outdoor responsibilities and demonstrate effective conflict resolution capabilities.

Preferred Qualifications:

  • Exceptional interpersonal skills to create memorable and helpful interactions.
  • Proficiency in Microsoft Office applications and a readiness to learn new systems.
  • Strong executive functioning skills, with the ability to multitask and prioritize while paying attention to detail.
  • Effective conflict resolution skills.
  • A proactive attitude towards cross-training and embracing new challenges.