Customer Engagement Specialist II
2 weeks ago
As a key member of our team, the Customer Engagement Specialist II plays a vital role in enhancing the experience of our members and guests. Under the guidance of the Membership Director, this position is essential in ensuring that our service standards are met and exceeded.
ABOUT YMCA OF METRO ATLANTA:
The YMCA of Metro Atlanta is a leading non-profit organization dedicated to promoting education, wellness, youth development, and community engagement. We are committed to making a positive impact on the lives of individuals and families throughout the region.
KEY RESPONSIBILITIES:
1. Deliver exceptional service to members, guests, and program participants, fostering a welcoming environment.
2. Engage with prospective members, providing tours and information about our offerings.
3. Support membership operations through the sale of memberships and programs.
4. Develop and maintain a comprehensive knowledge base to effectively address inquiries from members and potential members.
5. Build strong relationships with members, volunteers, and community partners.
6. Address and resolve membership concerns promptly, escalating issues as necessary.
7. Maintain certifications in CPR/AED and other essential training as required.
8. Adhere to all policies and procedures, ensuring compliance with organizational standards.
QUALIFICATIONS:
- Proficient in Microsoft Office Suite.
- Strong multitasking abilities and effective time management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively with team members.
PREFERRED QUALIFICATIONS:
- At least one year of experience in customer service, whether in a paid or volunteer capacity.
- Familiarity with SPIRIT principles is advantageous.
- Previous experience in a non-profit environment is a plus.
EMPLOYMENT REQUIREMENTS:
All candidates must successfully pass a background check and meet eligibility requirements to work in the United States.
The YMCA of Metro Atlanta is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply and contribute to our mission of fostering community and wellness.
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