Supervisor, Medical Operations Manager

7 days ago

Palo Alto, California, United States Sutter Health Full time

Job Summary:

We are seeking a highly skilled and experienced Supervisor to join our team at Sutter Health. As a key member of our Primary Care Department, you will be responsible for overseeing the day-to-day operations, staffing, and staff performance to achieve our goals.

Key Responsibilities:

  • Supervise and oversee the day-to-day operations of the Primary Care Department.
  • Ensure consistent delivery of high-value, quality care to all patient populations served.
  • Establish work priorities and assist staff in resolving operational issues/problems.
  • Implement and enforce adherence to department, affiliate, operating unit, and/or system standards, policies, and procedures.
  • Identify and implement cost savings and best practices using Lean or other process improvement methods and concepts.
  • Collaborate with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes.

Requirements:

  • HS Diploma or General Education Diploma (GED)
  • 5 years of recent relevant experience
  • Knowledge of medical office workflows and processes
  • Ability to establish and maintain cooperative working relationships with physicians and care providers
  • Solid understanding of operations and workflows and how department's process/workflow impacts other flows or departments
  • Knowledge and understanding of applicable local, state, federal, and other laws, regulations, and requirements impacting department operations
  • Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others
  • Demonstrated ability to identify and resolve technical and operational issues/problems as guided by policies, and procedures, or guidance from leadership
  • Project planning, leading, and implementation skills
  • Ability to build and establish effective working partnership with employees, peers, and/or leaders to achieve business objectives
  • Demonstrates ability to handle confidential and sensitive issues
  • Verbal and written communication and interpersonal skills
  • Ability to handle difficult circumstances and make sound business decisions with little direction
  • Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities
  • Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results
  • Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner
  • Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences
  • Ability to use essential software and applications associated with the role's duties and responsibilities
  • Knowledge of applicable local/state/federal laws in the field of expertise

Working Conditions:

  • Days
  • Full Time
  • 8 hours
  • Monday - Friday
  • No weekend requirements

Benefits:

  • Yes

Position Status:

  • Exempt

Weekly Hours:

  • 40

Employee Status:

  • Regular

Number of Openings:

  • 1

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