Fitness Center Associate

6 days ago


San Jose, California, United States Planet Fitness Full time

Job Summary:

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:

  • Greet members, prospective members, and guests, providing a positive and welcoming experience.
  • Handle all front desk related activities, including answering phone calls, checking members into the system, and assisting with membership sales.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club, including completing daily assigned tasks and priority cleaning lists.
  • Assist in maintaining accurate records and updating member accounts as needed.

Requirements:

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health.

Working Conditions:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Equal Opportunity Employer:

Planet Fitness is an equal opportunity employer and welcomes talent from all backgrounds and perspectives. We strive to foster an inclusive and diverse environment where we all work toward our common goal of enhancing people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.



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