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Fitness Center Receptionist
2 months ago
Position Overview
Health Club Front Desk Coordinator
SUMMARY:
The Health Club Front Desk Coordinator is responsible for welcoming patrons and confirming their eligibility for gym access. This role includes managing the opening and closing tasks of the fitness center and providing assistance or guidance to both residents and visitors.
KEY RESPONSIBILITIES:
The primary duties of the Health Club Front Desk Coordinator encompass, but are not limited to, the following:
- Delivering exceptional customer service and facilitating guest check-ins for the gym, swimming pool, and tanning facilities.
- Executing opening and closing procedures for the fitness center as per the schedule.
- Providing support to residents and visitors in navigating fitness equipment.
- Monitoring the appropriate use and storage of fitness equipment by patrons (e.g., ensuring weights are re-racked, proper facility usage).
- Communicating and enforcing gym policies, such as towel requirements and restrictions on external training.
- Collaborating with group fitness instructors and assisting residents with registration for classes.
- Reporting any cleanliness or maintenance issues to the gym management promptly.
- Assisting management in maintaining equipment cleanliness and organization.
- Ensuring audio equipment is set to an appropriate volume and music selection.
- Wearing the designated uniform and maintaining a visible presence throughout the shift.
- Providing coverage for time off as needed.
QUALIFICATIONS:
To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are representative of the knowledge, skills, and abilities required:
- 1 to 2 years of relevant experience or training, or an equivalent combination of education and experience in the fitness or customer service sector.
- Proficiency in basic Microsoft Office applications.
- CPR/First Aid Certification is advantageous.
PHYSICAL REQUIREMENTS:
Candidates must be capable of lifting, pushing, pulling, or moving up to 50 pounds. Regular activities include sitting, standing, walking, squatting, opening doors, and climbing or descending stairs.
COMMUNICATION SKILLS:
Effective communication (both verbal and written) in a professional manner is essential for interaction with management, colleagues, residents, and external vendors. The ability to work collaboratively as part of a team is crucial, along with following instructions and responding positively to feedback.
SUPERVISORY RESPONSIBILITIES:
This position does not entail supervisory duties.
ATTENDANCE AND PUNCTUALITY:
Reliability and consistent attendance are critical, including the willingness to work evenings, weekends, and holidays as required.
TRAVEL:
Occasional travel may be necessary within the designated operational regions.
OTHER COMPETENCIES:
The ideal candidate will possess a positive, energetic, and ethical approach to leadership, with strong interpersonal skills. They should be effective communicators and motivators, capable of fostering trust and respect within the team.
Understanding business objectives, focusing on profitability, quality, and efficiency, while developing practical strategies to achieve these goals is essential. The ability to make sound business decisions and adapt to a fast-paced environment is necessary.
Demonstrating conflict resolution skills and maintaining professionalism in challenging situations is vital. Adherence to company policies and relevant laws is expected, along with the ability to work independently with minimal supervision.
Accountability for responsibilities and a respectful approach towards others, including sensitivity to cultural differences, are crucial. Maintaining confidentiality regarding sensitive information is also required.
Garden Communities is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.