Senior Operations Leader

2 weeks ago


Olive Branch, Mississippi, United States Amazon Full time
Position Overview
As a Senior Operations Leader, you will oversee all financial, personnel development, and operational goals within our organization. This role encompasses comprehensive management of site operations.

Key Responsibilities
- Lead and mentor a team of Operations and Area Managers, ensuring that performance targets are achieved.
- Foster positive employee relations and enhance leadership capabilities within the Fulfillment Center.
- Spearhead quality and process improvement initiatives, including Lean methodologies, to help the functional area and the Fulfillment Center surpass business objectives.
- Ensure the safety, quality, performance, and customer satisfaction of either Inbound or Outbound operations.
- Establish clear expectations for Operations and Area Managers, monitor performance, provide constructive feedback, and hold them accountable for departmental outcomes.
- Collaborate with Operations and Area Managers to cultivate and implement improvement strategies for the functional area.
- Proactively share best practices across all departments and shifts to promote operational excellence.
- Work in conjunction with support teams (HR, Finance, Facilities, Safety, IT, and other Senior Operations Leaders) to secure necessary resources for projects and initiatives, while also offering support for other staff endeavors.

Physical Requirements
- Ability to lift and transport totes weighing up to 49 pounds.
- Regularly engage in bending, lifting, stretching, and reaching both below and above the waist.
- Frequent walking throughout the Fulfillment Center, which spans over a quarter mile.
- Stand and walk for an average of 5 miles daily.
- Adapt to construction and distribution environments that may be noisy, unlit, unheated, and without air conditioning.
- Access all areas of the facility safely, including ascending and descending ladders and stairs.

Basic Qualifications
- Bachelor's Degree or a minimum of 2 years of experience with Amazon.
- At least 7 years of direct management experience in a manufacturing, production, or distribution setting.
- Proven track record with performance metrics, process enhancement, and Lean techniques.
- Experience managing the complete staffing lifecycle, including recruitment, performance management, promotions, and terminations.

Preferred Qualifications
- Degree in Engineering, Operations, or a related field; MBA is a plus.
- Experience managing a contingent workforce during peak seasons.
- Ability to navigate changing priorities and demonstrate sound judgment in high-pressure situations.
- Interest in long-term career advancement through assignments in various Fulfillment Centers nationwide.

Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.



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