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Healthcare Front Office Specialist

2 months ago

Knoxville, Tennessee, United States CQ Partners Full time
Job Overview

CQ Partners is a dedicated Audiology practice seeking a Patient Care Coordinator to enhance our team. Our commitment to delivering exceptional hearing healthcare and patient satisfaction has been at the forefront of our mission.

We are looking for a customer service-oriented professional with a sales mindset who is eager to contribute to the field of Audiology. If you thrive in a supportive environment and are driven to make a positive impact, you may find your place with us.

Key Attributes and Culture: We value a strong cultural fit, and the ideal candidate will possess the following qualities:

  1. People-focused
  2. Self-sufficient
  3. Patient-oriented with excellent listening abilities
  4. Organized and capable of managing multiple tasks
  5. Proactive with a positive demeanor
  6. Compassionate and friendly
  7. A collaborative team player

Primary Responsibilities include:

  1. Coordinating appointment schedules.
  2. Welcoming and assisting patients, managing check-in and check-out processes with care and enthusiasm.
  3. Handling multi-line phone calls.
  4. Conducting daily appointment confirmations.
  5. Addressing insurance inquiries and directing them appropriately.
  6. Managing hearing aid check-ins, repairs, troubleshooting, and cleaning (training provided).
  7. Performing various office tasks as needed, including supply management and assisting colleagues.
  8. Sending birthday cards and warranty letters.

Required Experience and Skills:

  1. Prior experience in office administration or related fields is preferred.
  2. Experience with insurance claims is advantageous.
  3. A positive attitude and the ability to greet everyone warmly, both in person and over the phone.
  4. Strong prioritization and multitasking skills are essential.
  5. Problem-solving abilities are crucial.
  6. A willingness to learn and adapt in the hearing healthcare sector is important.
  7. Excellent verbal communication skills.
  8. Attention to detail and a proactive work ethic are necessary.
  9. Proficiency in computer applications.

We offer a competitive hourly wage along with bonus opportunities, healthcare benefits, paid time off, paid holidays after a designated period, and a 401K plan after one year. Our working hours are Monday to Friday, from 8:00 AM to 4:30 PM.

We are an Equal Opportunity Employer.