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Regional Vice President, Property Operations Manager

2 months ago

Chicago, Illinois, United States The Scion Group Full time
About the Role

The Scion Group is seeking an exceptional Regional Vice President to join our team in executing our vision for student living. As a strategic leader, you will oversee operations for a portfolio of communities, establishing and executing objectives that directly support our business strategy.

Key Responsibilities
  • Management
    • Proactively plan for future vacancies and ensure plans are in place to create a pipeline of talent through recruiting or development.
    • Accountable for working with Regional Managers to craft strategies and operational plans to ensure each property meets financial and operational goals.
    • Provide direction and coaching to Regional Managers and other direct support roles on Scion objectives and ensure each property's goals are being achieved.
    • Travel to assigned properties as needed to develop correction plans or effective future strategies and gain market intelligence.
    • Provides direct and timely coaching and feedback for long-term career development.
    • Foster a culture of employee engagement and ensure team members have the resources needed to be successful.
  • Finance
    • Coordinate with necessary departments to create operational and cap-ex budgets for each property in their portfolio.
    • Review financial dashboard by region and aggregate it to portfolio level. Provide oversight and direction for large variance requests.
    • Work with Regional Managers and other necessary constituents to develop course corrective actions as required.
    • Ensure Regional Managers are appropriately equipped with business and financial acumen to effectively drive properties to meet their goals.
    • Partner with the Facilities & Capital department to create long-term capital investment plans.
  • Sales
    • Maintain real-time awareness of portfolio leasing progress and market performance through Scion intelligence to ensure property goals are met.
    • Partner with corporate sales department to create annual revenue and occupancy targets.
    • In special circumstances, actively work with the collective leasing team to develop appropriate corrective actions, strategies, and action plans.
    • Accountable for regional revenue proforma and can accurately report on achievement of revenue targets, including overall market rates, gain to lease, loss to lease, concessions, leasing velocity.
  • Customer Experience
    • Accountable for consistency within region regarding the continuous execution and maintenance of Scion's customer experience philosophy, including brand integrity, reputation management, resident events, work order management, hiring, and developing staff with a customer experience mindset.
    • Provide direction as necessary to Regional Managers for escalated resident complaints and serve as the second level of contact.
    • Develop and maintain strong relationships with internal and external partners, such as vendors and investors.
Requirements
  • College graduate preferred, with a minimum of 7 years of property management experience, with direct supervisory component, and prior multi-site management required.
  • Proficient in Microsoft Office and Property Management Systems.
  • Ability and willingness to travel.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical skills.