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Healthcare Administrative Coordinator

2 months ago


Syracuse, New York, United States Integrative Medicine of Central New York PC Full time

Overview:
The Healthcare Administrative Coordinator will play a vital role in supporting a dedicated team of health and wellness professionals within an integrative medicine practice. This position involves providing essential client-facing assistance at the reception area, managing various administrative responsibilities, and contributing to a collaborative environment built on principles of honesty and integrity.

Core Values:
  • Integrity and transparency
  • Patient-centered approach
  • Commitment to excellence
  • Collaborative spirit
  • Intuitive decision-making
  • Appreciation for diverse healing practices

Key Responsibilities:
  • Input and update patient charts with incoming lab results.
  • Prepare patient records for upcoming appointments and ensure proper documentation is ready for practitioners.
  • Assist health practitioners with various tasks as required.
  • Manage incoming phone calls and ensure timely responses to missed calls.
  • Monitor and respond to emails and other communications promptly.
  • Document all patient interactions and tasks in the management system for tracking purposes.
  • Facilitate patient check-ins and check-outs, process payments, and schedule follow-up visits.
  • Handle faxing of documents as necessary.
  • Process supplement orders from patients and prepare them for shipment.
  • At the end of each workday, identify two tasks to prioritize for the following day.
  • Maintain a clean and organized office environment.

Work Environment:
  • Integrative Medicine practice focused on holistic health.

Work Schedule:
  • Standard business hours are Monday through Thursday, 8 AM to 4 PM.

Self-Management Expectations:
The Healthcare Administrative Coordinator is expected to undertake any assigned tasks with the understanding that all duties will adhere to ethical standards. The organization fosters a culture of continuous learning and teamwork, ensuring the highest level of care for patients while supporting one another.

Equal Opportunity Statement:
We are committed to being an equal opportunity employer. All candidates will be evaluated for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Our organization complies with all applicable laws and regulations to prevent discrimination against job applicants.

Compensation:
Hourly wage ranges from $16 to $17, depending on experience.

Qualifications:
Required:
  • Proficiency in Google Suite (Drive, Docs, Sheets, Slides).
  • Experience with Microsoft Office (Office 365, Outlook, OneDrive).

Preferred:
  • Familiarity with Slack and Zoom.
  • Experience with Cerbo (EMR).

Essential Qualifications:
  • Minimum of one year in a customer service or similar client-facing role.
  • Proficient in using modern technology and software.
  • Strong organizational skills and a passion for task management.
  • Ability to follow through on tasks effectively.
  • Self-motivated with the ability to work independently.

Desirable Qualifications:
  • Interest or experience in integrative medicine or natural healing.
  • Familiarity with Cerbo (EMR).

Benefits:
  • Employee discounts on supplements and practitioner services.
  • Flexible work schedule.
  • Complimentary parking.
  • No weekend or evening shifts.