Digital Sales Experience Manager

4 weeks ago

Menlo Park, California, United States OpenText Full time

About OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

This role is pivotal in shaping the e-commerce experience for OpenText Consumer brands, including Webroot and Carbonite. You will identify and execute strategic testing in high-impact areas and drive significant improvements in our online sales presence.

What the Role Offers

  • Driving Digital Experiences
    • Lead a test-and-learn strategy that continuously enhances the consumer experience, improving e-commerce conversion, retention, and expansion.
    • Promote a culture of innovation through the implementation of a rigorous testing and feedback mechanism.
    • Collaborate with cross-functional teams to develop hypotheses and test plans that align with business objectives.
  • Data-Driven Optimization
    • Analyze sales flow performance and identify opportunities for improvement using strong quantitative skills.
    • Monitor and report on key performance metrics, such as conversion rates and bounce rates, and implement data-driven strategies to optimize the sales journey.
  • Communication and Strategy
    • Communicate strategy and results to stakeholders, providing regular updates on key performance metrics, achievements, and areas of improvement.

What You Need to Succeed

  • 8+ years of hands-on experience in consumer e-commerce (DTC) sales user experience and conversion optimization.
  • Superior analytical skills, with the ability to collaborate effectively with data teams to derive actionable insights.
  • Expertise in web analytics tools, user behavior analysis, funnel analysis, and site performance tracking.
  • Proficiency in website testing methodologies, statistical validation, and a deep understanding of conversion funnels and current web practices.
  • Excellent communication skills, with the ability to convey technical and complex information to broader stakeholders and executive leadership.
  • Strong business judgment and the ability to identify, prioritize, and articulate high-impact initiatives.
  • Experience with SAAS models/subscription products required.

OpenText's Commitment to Diversity and Inclusion

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Our commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy, which promotes a respectful and empowering environment for employees of all backgrounds.

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