Community Engagement Specialist

2 weeks ago

Baltimore, Maryland, United States Legend Management Group Full time
Position Overview

Legend Management Group is a fully COVID-19 vaccinated organization with a mandatory vaccination policy.

As a key member of our team, the Concierge plays a vital role in creating a welcoming atmosphere for both current and prospective residents. Your focus will be on delivering exceptional service that enhances the living experience within our community. You will report directly to the Property Manager.

Key Responsibilities:

  • Manage incoming communications, including phone calls and emails, while warmly welcoming guests.
  • Process and follow up on service requests from residents to ensure their needs are met.
  • Address concerns from residents with empathy and professionalism.
  • Maintain organized records for front desk operations, including package management and reservations.
  • Facilitate engaging community events that promote resident interaction and a sense of belonging.
  • Utilize social media platforms to generate interest and excitement within the community.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of 2 years' experience in hospitality, retail, travel, or hotel sectors.
  • Ability to lift and carry items weighing up to 25 pounds.

Benefits Offered:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance fully covered by the employer.
  • Dental and vision coverage.
  • Generous paid time off including holidays, vacation, and sick leave.
  • 401K plan with company matching.
  • Discounts on apartment rent.
  • Tuition assistance programs.

About Our Company:

Legend Management Group has been a leader in apartment management for over 30 years, serving discerning residents in Maryland and Virginia. Recognized as a Top Workplace, we pride ourselves on our commitment to enhancing the quality of life for our residents through dedicated and knowledgeable staff. Our core values emphasize putting people first, creating exceptional experiences, embracing change, balancing work and play, and inspiring empowerment.

We uphold a strong commitment to equal employment opportunities for all individuals, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.

Disclaimer: This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities and skills required. Team members may be asked to perform additional duties as directed by their supervisor in accordance with applicable laws. Continued employment is on an "at-will" basis.

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