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Community Engagement Specialist

2 months ago

Baltimore, Maryland, United States Lutheran Immigration and Refugee Service Full time

Are you dedicated to enhancing community involvement through impactful initiatives?

The Community Engagement Specialist plays a crucial role in nurturing Global Refuge's volunteer and Ambassador networks while orchestrating public programs such as Hope for the Holidays and Fresh Change. Reporting to the Director for Mobilization and Faith Relations, this position is pivotal in fostering public engagement in the mission of Welcome on behalf of Global Refuge and the Mobilization and Faith Relations team.

This role involves managing the recruitment, training, and communication necessary for engaging volunteers and Ambassadors, collaborating with field office volunteer coordinators and affiliates to ensure local volunteers are aligned with community needs.

The Community Engagement Specialist will empower the public to actively participate in the work of welcome through meaningful actions, a core aspect of Mobilization and Faith Relations' mission. Additionally, this position may entail planning and administering events aimed at education, recruitment, and celebration. Strong organizational skills, experience in collaborative environments, and effective time management across diverse tasks are essential. Occasional travel for staff events and representation of Global Refuge within various networks may be required.

This position offers remote work flexibility with occasional travel as necessary.

Global Refuge, previously known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit organization dedicated to assisting newcomers seeking safety, support, and a share in the American dream. Since its inception, Global Refuge has welcomed individuals in crisis, providing comprehensive services in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment, and family reunification for unaccompanied minors. To date, the organization has served over 750,000 individuals globally, leveraging extensive expertise and partnerships across government, community, and faith sectors.

Attracting and retaining top talent is essential for our growth, and we are proud to offer a comprehensive benefits package that includes:

  • Medical, dental, and vision coverage available from the first day of employment.
  • Professional development opportunities and tuition reimbursement.
  • Generous paid time off, including 20 vacation days, 12 sick days, and 12 paid holidays.
  • Fully paid parental leave for 12 weeks and up to 12 weeks of fully paid FMLA leave.
  • A 403(b) contribution of 3%, with an additional 7% match that vests immediately.
  • Family Building benefits for reproductive procedures and adoption/foster care assistance.
  • An annual wellness benefit customizable to support personal needs, including funding for enrichment classes, gym memberships, and healthy eating plans, all within an inclusive and progressive environment.

At Global Refuge, welcoming newcomers is not just a responsibility; it is an integral part of our identity, deeply rooted in our Lutheran heritage and values, reflecting our unwavering commitment to those seeking refuge.

Key Responsibilities

  • Oversee the Global Refuge Volunteer and Ambassador Network, ensuring effective recruitment, training, and ongoing communication to foster deeper engagement.
  • Manage flagship programs and engagement opportunities, including Hope for the Holidays and Fresh Change.
  • Collaborate with the Impact and Innovation Officer to explore and implement new programs and initiatives.
  • Conduct training sessions for volunteers, Ambassadors, and internal staff, serving as a liaison for new hire orientation.
  • Revitalize the Global Refuge Ambassador program by engaging with key stakeholders and establishing new operational procedures.
  • Plan and execute virtual and in-person events for volunteer engagement and recruitment.
  • Utilize Salesforce to log and track communications with constituents, monitoring progress toward strategic goals.
  • Provide filtered lists of volunteer sign-ups to relevant Global Refuge offices or local affiliates monthly.
  • Work closely with the Director for Mobilization and Faith Relations to implement the national engagement strategy.
  • Develop a new pipeline approach for engaging volunteers and Ambassadors, equipping them to undertake actionable initiatives.
  • Regularly collaborate with other departments and local affiliates to identify needs and translate them into actionable plans.
  • Respond to constituent inquiries and support outreach efforts.
  • Perform additional related duties as required.
  • Willingness to travel up to 20% as needed.

Qualifications

  • A bachelor's degree in a relevant field or equivalent experience.
  • High proficiency in Salesforce or similar CRM systems.
  • Strong cultural awareness and the ability to build relationships across diverse communities.
  • Excellent listening skills and the ability to synthesize community feedback into actionable plans.
  • A positive attitude and a commitment to providing exceptional service to stakeholders.
  • Proven relationship management skills with the ability to collaborate across departments.
  • Self-motivated and goal-oriented, capable of working independently and as part of a team.
  • Ability to establish new partnerships and represent Global Refuge at high-level meetings.
  • Experience navigating and collaborating within a diverse workforce.
  • Commitment to Global Refuge's mission and values, demonstrating those values in professional relationships.
  • Willingness to travel as necessary, up to 20%.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since its founding. Learn more about our mission and impact.