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Client Engagement Specialist
2 months ago
Client Engagement Specialist
Company Overview
At Alertus Technologies, we are at the forefront of mass notification solutions, dedicated to safeguarding lives and ensuring business continuity. Our commitment to innovation and excellence has positioned us as a leader in the industry, and we are seeking passionate individuals to join our expanding team.
Role Overview
We are in search of a dynamic Client Engagement Specialist who will be instrumental in driving our customer-centric initiatives. Reporting to the Senior Director of Customer Experience & Education, this role is pivotal in enhancing customer interaction and satisfaction with our products.
Key Responsibilities
- Proactively connect with existing clients to ensure optimal use of our solutions.
- Foster strong relationships with our customer base to enhance retention and satisfaction.
- Gather and analyze customer feedback through surveys and discussions to inform product development.
- Collaborate with cross-functional teams to ensure alignment with customer needs and expectations.
- Serve as a bridge between clients and technical teams to communicate product enhancement requests.
- Lead initiatives to develop new features based on client input and market trends.
- Identify and cultivate new business opportunities through strategic questioning and analysis.
Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum of one year in a customer success or related position.
- Familiarity with Salesforce or similar CRM platforms is preferred.
- Strong interpersonal skills to effectively engage with diverse stakeholders.
- A customer-first mindset with the ability to manage expectations and communicate effectively.
- Exceptional soft skills and a collaborative spirit.
What We Offer
- Competitive salary and benefits package.
- A business casual work environment.
- Generous vacation policy.
- An opportunity to be part of a fast-paced, growing organization.
- A rewarding experience contributing to the safety and well-being of others.
- Regular team-building and social events.
- Recognition through our Circle of Excellence Rewards program.
At Alertus Technologies, we prioritize the health and safety of our employees and the communities we serve. We encourage all eligible candidates to consider vaccination against COVID-19 as part of our commitment to a safe workplace.
Your information will be handled confidentially in accordance with EEO guidelines. We are an EEO/AA Employer M/F/D/V.
Note: At this time, Alertus does not provide visa sponsorship.
