Residential Operations Manager

2 weeks ago

Raleigh, North Carolina, United States Grubb Ventures Full time

About Grubb Ventures

Grubb Ventures is a distinguished boutique firm specializing in real estate development, management, and commercial leasing, dedicated to crafting and revitalizing exceptional communities in prime locations within the Research Triangle Region of North Carolina.

Our Commitment to Excellence

We strive for excellence by:

  • Developing award-winning properties that yield superior returns for our investors.
  • Delivering exceptional service to our tenants and residents.
  • Encouraging performance and fostering a collaborative and inclusive environment for our team.

Position Overview

We are excited to present an opportunity for a Community Manager to join our team at one of our latest mixed-use developments in Raleigh. The Community Manager will play a pivotal role in the successful leasing and management of our Class A new construction multifamily community. This position encompasses overseeing all facets of community operations, including leasing, marketing, resident relations, and staff management, while collaborating with additional team members to support the overall mixed-use environment. Your primary objectives will be to achieve full occupancy, enhance resident satisfaction, and uphold the highest standards of quality and service.

Key Responsibilities

  • Formulate and execute effective leasing strategies to achieve and sustain full occupancy. Conduct property tours, follow up with potential residents, and finalize lease agreements.
  • Design and implement marketing initiatives to promote the community. Leverage online platforms, social media, and local outreach to attract prospective residents.
  • Establish strong relationships with residents, address their concerns, and ensure a high level of satisfaction. Organize community events and activities to cultivate a sense of belonging.
  • Recruit, train, and manage on-site personnel. Provide leadership and support to ensure the team meets performance targets and delivers outstanding service.
  • Oversee daily operations, including maintenance requests, vendor management, and compliance with company policies and procedures.
  • Manage the property budget, control expenses, and prepare financial reports. Ensure timely rent collection, address delinquency issues, and maximize revenue.
  • Ensure adherence to all federal, state, and local regulations, as well as company policies and procedures.

Essential Qualifications

  • Demonstrated experience as a Community Manager in Class A multifamily properties, with a successful track record in lease-up scenarios.
  • Strong knowledge of property management software, leasing protocols, and fair housing regulations.
  • Exceptional leadership, communication, and interpersonal skills.
  • Ability to devise and implement marketing strategies that yield results.
  • Strong problem-solving abilities and the capacity to manage multiple tasks concurrently.

Education and Experience Requirements

  • High School Diploma or equivalent.
  • 3+ years of experience as a Community Manager or in a related role.
  • Certification as an Apartment Manager (CAM) or Accredited Resident Manager (ARM) is preferred.
  • Prior experience in a lease-up environment is strongly preferred.
  • Must obtain Fair Housing certification within 30 days of hire and prior to engaging with prospects or residents.
  • Availability to work evenings and some weekends is required.
  • Successful completion of a drug screening is mandatory.
  • Valid Driver's License is required.

Why Join Grubb Ventures?

We are passionate about serving our stakeholders – our people, our investors, our tenants, and the community. At Grubb Ventures, we are deeply committed to creating properties that enhance the community and promote responsible resource utilization. We consistently dedicate time and resources to expand housing opportunities, support local artists, and foster a vibrant community. Our team embodies the values of service, innovation, quality, integrity, and sustainability.

What We Offer

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Generous Paid Time Off benefits.
  • Retirement savings plan with company matching.
  • Opportunities for professional development and career advancement.
  • A supportive and dynamic work environment.

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