Technical Project Specialist

2 weeks ago


Las Vegas, Nevada, United States JCM Global Full time

JOB SUMMARY: The role involves delivering technical assistance to users, including the installation, modification, and repair of the JCM product line. This position may also oversee other technicians on designated projects in the field.

ESSENTIAL FUNCTIONS:

1. Handles both emergency and scheduled tasks related to installation, repair, and inspection.

2. Plans and executes work that necessitates a fundamental understanding of electrical and electronic theories, operational principles, and the use of electronic testing tools.

3. Outlines detailed procedures to assess material needs and formulates logical solutions to repair challenges.

4. Services electronic devices by diagnosing, testing, and replacing defective components.

5. Offers technical assistance to clients and end-users.

6. Keeps management informed about issues and the corrective measures implemented.

ADDITIONAL RESPONSIBILITIES:

1. Engages with customer inquiries and provides solutions based on frequently asked questions, while also consulting manuals for less common queries.

2. Aids in customer troubleshooting of equipment as required.

3. Acts as a representative for the team to clients and management when designated as project lead.

4. Capable of installing and uninstalling application software on Windows-based PCs.

5. Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• An Associate's degree in Electronics or equivalent experience is required.

• 1-3 years of experience in a customer service or field technical support role with leadership responsibilities is necessary.

• Basic proficiency in Microsoft Outlook, Word, and Excel is essential.

• Familiarity with Windows 10 and Windows Server is advantageous.

JOB QUALIFICATIONS:

• Fundamental technical knowledge of electronics as assessed during the interview process.

• General awareness of JCM products is beneficial.

• Ability to obtain and maintain necessary gaming licenses and travel documentation.

• Willingness to travel out of state frequently, often for extended periods.

• Availability to work or travel during weekends and holidays.

• Flexibility to work overtime as needed.

• Possession of a valid driver's license and a clean driving record.

PHYSICAL DEMANDS: The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. While performing job duties, the work may involve physical exertion such as prolonged standing, frequent bending, crouching, stooping, stretching, reaching, or similar activities; as well as lifting moderately heavy items like equipment and product boxes. The role may also require specific characteristics and abilities such as above-average dexterity and full color vision.



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