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Technical Project Specialist

2 months ago

Las Vegas, Nevada, United States JCM Global Full time

JOB SUMMARY: The role involves delivering technical assistance to end-users, along with the installation, modification, and repair of the JCM product line. This position may also include supervising other technicians on designated projects.

ESSENTIAL FUNCTIONS:

1. Handles both emergency and scheduled assignments for installation, repair, and inspection.

2. Executes tasks requiring a foundational understanding of electrical and electronic principles, including the operation and application of electronic testing equipment.

3. Develops detailed work plans to ascertain material or replacement requirements and formulates a systematic approach to troubleshooting.

4. Conducts servicing of electronic devices by diagnosing, testing, and replacing defective components.

5. Offers technical assistance to customers and end-users.

6. Keeps management informed about issues and the corrective measures taken.

ADDITIONAL RESPONSIBILITIES:

1. Engages with customer inquiries or issues, providing responses based on common questions and consulting manuals for additional information.

2. Aids in troubleshooting customer equipment as necessary.

3. Acts as a representative for the team to customers and management when designated as project lead.

4. Capable of installing and uninstalling application software on Windows-based PCs.

5. Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• An Associate's degree in Electronics or equivalent experience is required.

• 1-3 years of experience in a customer service or field technical support role with leadership responsibilities is required.

• Basic proficiency in Microsoft Outlook, Word, and Excel is necessary.

• Familiarity with Windows 10 and Windows Server is advantageous.

JOB QUALIFICATIONS:

• Fundamental technical knowledge of electronics as assessed during the interview process.

• General understanding of JCM products is beneficial.

• Ability to obtain and maintain necessary gaming licenses and travel documentation.

• Willingness to travel out of state frequently, for extended periods.

• Availability to work or travel during weekends and holidays is essential.

• Flexibility to work overtime as required.

• Possession of a valid driver's license and a clean driving record is mandatory.

PHYSICAL DEMANDS: The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The position involves physical exertion such as prolonged standing, bending, crouching, stretching, and lifting moderately heavy items like equipment and product boxes. Specific abilities such as above-average dexterity and full color vision may be necessary.