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Technical Project Specialist

2 months ago

Las Vegas, Nevada, United States JCM Global Full time

POSITION SUMMARY: The role involves delivering technical assistance to users, installing, modifying, and maintaining the JCM product line. This position may include overseeing other technicians on designated projects in the field.

KEY RESPONSIBILITIES:

1. Handles urgent and scheduled installation, maintenance, and inspection tasks.

2. Organizes and executes work that necessitates a fundamental understanding of electrical and electronic principles, operational methodologies, and the utilization of electronic testing instruments.

3. Develops detailed work plans to identify material or replacement requirements and formulates a systematic approach to troubleshooting.

4. Repairs electronic devices by diagnosing, testing, and replacing defective components.

5. Offers technical guidance to clients and end-users.

6. Communicates issues and resolutions to management.

ADDITIONAL DUTIES:

1. Listens to client inquiries or issues and provides solutions based on frequently asked questions, as well as consulting manuals for additional information.

2. Aids in troubleshooting equipment for customers when necessary.

3. Acts as a representative for the team to clients and management when designated as project lead.

4. Capable of installing and uninstalling software applications on Windows-based PCs.

5. Performs other tasks as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate's degree in Electronics or equivalent experience is required.

• 1-3 years of experience in customer service or field technical support with leadership responsibilities is required.

• Basic proficiency in Microsoft Outlook, Word, and Excel.

• Familiarity with Windows 10 and Windows Server is advantageous.

QUALIFICATIONS:

• Fundamental technical knowledge of electronics as assessed during the interview process.

• General understanding of JCM products is beneficial.

• Ability to obtain and maintain necessary gaming licenses and travel documentation.

• Willingness to travel out of state frequently, often for extended periods.

• Availability to work or travel during weekends and holidays.

• Flexibility to work overtime as needed.

• Must possess a valid driver's license and maintain a clean driving record.

PHYSICAL REQUIREMENTS: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The role may require physical exertion, including prolonged standing, frequent bending, crouching, stretching, reaching, or similar activities; and lifting moderately heavy items such as equipment and product boxes. Specific characteristics and abilities may include above-average dexterity and full color vision.