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Technical Support Specialist

2 months ago

Las Vegas, Nevada, United States Peraton Full time
Position Overview

Peraton is in search of a Customer Technical Specialist to provide exceptional support for our clients in the aviation sector across the United States. The successful candidate will be tasked with delivering high-quality, professional services directly to end users, offering both remote and on-site assistance for new installations and troubleshooting incidents. If you possess the expertise of a Customer Technical Specialist and are eager to contribute to vital missions while collaborating with a dedicated team, we invite you to consider this opportunity.

Work Location: This role requires 100% on-site presence.

Key Responsibilities:
  • Deliver technical assistance for end-user devices including hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches), VoIP systems, audiovisual equipment, and alarm technologies.
  • Coordinate and schedule customer desk-side support for software installations or hardware/software troubleshooting activities.
  • Set up and configure new end-user equipment such as laptops, mobile devices, printers, and VoIP phones.
  • Maintain accurate documentation of all changes in the ticketing system to ensure up-to-date asset and configuration information.
  • Investigate and resolve connectivity issues related to end-user devices and site infrastructure.
  • Conduct regular inventories of IT equipment and maintain accurate records of all IT assets.
  • Propose enhancements to customer service and IT processes, researching and recommending new technologies and methodologies.
  • Provide technical guidance in managing information systems operations.
Qualifications

Basic Qualifications:
  • Bachelor's degree with no experience, Associate's degree with 2 years of experience, or a high school diploma/equivalent with 4 years of experience.
  • U.S. Citizenship with the ability to obtain a DHS Entrance on Duty (EOD) clearance.
  • Experience in desk-side IT support and effective communication with senior government officials.
  • Familiarity with a variety of IT technologies (Laptops, Mobile devices, etc.).
  • Ability to spend 4+ hours daily on foot, navigating long distances to support customer equipment.
  • Capability to kneel, bend, and reach under desks for cabling connections and repairs.
  • Physical ability to lift 40-50 pounds when installing IT equipment.
  • Ability to maneuver carts for transporting equipment.
Preferred Qualifications:
  • Experience focused on DHS operations.
  • A+ Certification.
  • Network+ Certification.
  • Cisco and Microsoft Certifications.
  • Proficiency in installing Cisco switches and managing complex fiber interconnectivity.
  • Knowledge of Cat6 and fiber infrastructure installation and repair.
About Peraton

Peraton is a pioneering national security firm that drives significant missions across the globe. As a leading integrator of mission capabilities and transformative IT solutions, we provide trusted, differentiated technologies to safeguard our nation and allies. Operating at the intersection of traditional and nontraditional threats across all domains, Peraton serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Our employees tackle the most challenging issues facing our customers daily.