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Guest Relations Ambassador
2 months ago
We are seeking a highly motivated and customer-focused Guest Relations Representative to join our team at the Wildlife Conservation Society. As a key member of our Guest Relations department, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience at the Bronx Zoo.
Key Responsibilities- Provide accurate and timely information to guests regarding park schedules, exhibits, and attractions.
- Operate a multi-line phone system, answering calls and transferring messages to the appropriate parties.
- Respond to guest correspondence, including emails and voicemails, with accurate and timely information.
- Perform data entry and log guest interactions, ensuring accurate tracking and follow-up.
- Provide service recovery to guests who have questions, comments, or complaints.
- Maintain a clean and organized office environment.
- Upsell and promote revenue-generating opportunities that enhance the guest experience.
- High School Diploma or equivalent required.
- Prior receptionist and customer service experience preferred.
- Strong written and verbal communication skills.
- Friendly, proactive, and outgoing nature.
- Ability to work independently and adapt to changing circumstances.
- Dependable and reliable.
- Experience with MS Office applications.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.