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Guest Relations Ambassador

2 months ago


Bronx, New York, United States Wildlife Conservation Society Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Relations Representative to join our team at the Wildlife Conservation Society. As a key member of our Guest Relations department, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience at the Bronx Zoo.

Key Responsibilities
  • Provide accurate and timely information to guests regarding park schedules, exhibits, and attractions.
  • Operate a multi-line phone system, answering calls and transferring messages to the appropriate parties.
  • Respond to guest correspondence, including emails and voicemails, with accurate and timely information.
  • Perform data entry and log guest interactions, ensuring accurate tracking and follow-up.
  • Provide service recovery to guests who have questions, comments, or complaints.
  • Maintain a clean and organized office environment.
  • Upsell and promote revenue-generating opportunities that enhance the guest experience.
Requirements
  • High School Diploma or equivalent required.
  • Prior receptionist and customer service experience preferred.
  • Strong written and verbal communication skills.
  • Friendly, proactive, and outgoing nature.
  • Ability to work independently and adapt to changing circumstances.
  • Dependable and reliable.
  • Experience with MS Office applications.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.