Wellness Liaison

3 weeks ago


Bronx, New York, United States Sun River Health Full time
Job Description

Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, and Westchester County.

Job Summary

The Wellness Liaison is responsible for providing outreach and education services to coordinate intake and enrollment into Health Home and all Sun River Health service lines and programmatic services.

Key Responsibilities
  • Participate in outreach and educational events to promote Sun River Health services and engage with the community.
  • Serve as a liaison between clients, providers, and account management staff to ensure seamless communication and coordination.
  • Provide outbound reminder calls to clients prior to their scheduled appointments and assist with securing appointments for Sun River Health services.
  • Conduct Health Home pre-eligibility screenings and intakes for eligible clients and achieve monthly intake targets.
  • Assist with client outreach, education of Sun River Health services, and linkage to Health Center and Health Home.
  • Arrange transportation for clients when needed and assist with health insurance applications.
  • Enter data accurately and timely into required databases, including demographic information, insurance information, assessments, and progress notes.
  • Provide necessary documentation and information to Departmental Health Home Manager in each county/borough.
  • Participate in community events, such as health fairs, and conduct on-street marketing of flyers and service information pamphlets.
  • Support Sun River Health's mission, values, strategic goals, and high standards of customer service.
  • Adhere to the Corporate Compliance Program, including confidentiality of HIPAA protected health information.
  • Participate in team meetings and contribute to a collaborative and supportive work environment.
Requirements
  • Bachelor's degree preferred, High School Diploma/GED required with an additional four years of relevant experience in customer service.
  • Minimum 2-4 years of work-related experience in a similar field.

Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disabling physical or mental handicap or disability.

Applicants and employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation.


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