Retail Sales Consultant

2 weeks ago

Bronx, New York, United States Altice USA Full time
Job Summary

At Optimum, we're seeking a highly motivated and customer-focused Retail Sales Consultant to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, exceeding sales targets, and promoting our industry-leading connectivity solutions.

This is an exciting opportunity to work in a fast-paced environment, collaborate with a talented team, and contribute to the growth and success of our company. If you're a sales-driven professional with a passion for delivering outstanding customer service, we encourage you to apply.

Responsibilities
  • Connection Builder: Develop strong relationships with customers, understand their needs, and provide personalized guidance to help them find the right products and services.
  • Store Expert: Stay up-to-date with the latest trends and advancements in the telecommunications industry, and use this knowledge to educate customers about different options available and recommend the best solutions to meet their specific needs.
  • Problem Solver: Assist customers with billing and service-related questions, process payments and exchanges efficiently, and troubleshoot technical problems to ensure customer satisfaction and loyalty.
  • Brand Ambassador: Represent the Optimum brand, embodying professionalism, integrity, and enthusiasm in all customer interactions, and create a lasting impression that reflects positively on our brand.
  • Team Builder: Collaborate with colleagues to ensure an exceptional customer experience, share knowledge, and provide backup support when needed, fostering a supportive and collaborative team environment.
Qualifications

Minimum Qualifications and Essential Functions:

  • High school diploma or equivalent is necessary.
  • A minimum of one year of retail selling experience.
  • Effective communication, negotiation, and problem-solving skills.
  • Self-motivator with a knack for working independently.
  • Proficient computer and technical skills, that help support the best customer solutions.
  • Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
  • Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 35 pounds.
  • Ability to work full time and weekends as necessary.

Preferred Qualifications:

  • Sales-centric mindset: A genuine passion for delivering exceptional sales results by exceeding sales targets, ability to empathize with customers, understand their needs, and provide tailored solutions.
  • Extensive product knowledge: Deep understanding of mobile and fixed-line products and services, stay current with industry trends, technological advancements, and competitive offerings.
  • Digital proficiency: Comfortable navigating digital platforms and tools, proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications.
  • Sales Swagger: Experience is awesome, but a positive attitude is everything.
  • Teamwork makes the dream work: Daily collaboration with your peers drives the overall health and success of the store.
  • Customer Focused: Ensure that each guest receives the best experience possible so that when they leave, they tell ALL their friends about YOU.
  • Talk the Talk: You know your stuff. That not only means our products, services, and promotions, but what the competition has as well.
  • Goals = Know your targets. We will help track your performance to demolish those goals every month.

What's In It For You:

  • Unlimited earning potential: Base pay + Uncapped Commission structure = $100,000+ combined income potential.
  • Comprehensive training: We'll equip you with the knowledge you need to succeed.
  • Top-notch benefits: Medical, Dental & Vision Insurance from day one.
  • Time to relax: Enjoy paid vacation and sick pay.
  • Incentives galore: Dive into our Sales Incentive and Bonus programs for additional earning opportunities.
  • Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
  • Stay connected: Discounted TV/Internet/Phone Employee product benefits.
  • Secure your future: Contribute to a 401(k) with company-matched funds.
  • Continuous growth: Opportunities for career advancement within our organization.

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