Workplace Operations Director

5 days ago

San Francisco, California, United States Twilio Full time
About the Role

We are seeking a highly skilled and experienced Workplace Operations Manager to join our team at Twilio. As a key member of our operations team, you will be responsible for managing the day-to-day workplace operations at our San Francisco office headquarters.

Key Responsibilities
  • Manage the quality of service levels, directing and coordinating workplace operations including, food service, reception, maintenance, mail and shipping, janitorial, and event set-up.
  • Oversee and develop the Workplace Operations Coordinator.
  • Responsible for all workplace and building operations, including maintenance and vendor management.
  • Work with Property Management team to ensure building operations support our employee and office needs.
  • Oversee audits to ensure the workspace is properly maintained and meets company and departmental standards, as well as all safety and sustainability guidelines.
  • Create Purchase Orders and track spend as well as identifying efficiencies and cost savings opportunities.
  • Lead onsite event planning and logistics for all internal events and gatherings in partnership with cross-functional support teams.
  • Ability to quickly respond to operational and emergency situations, and provide technical guidance and direction during real-time situation/problem management.
  • Effectively communicate with peers, key stakeholders and all business partners.
  • Manage tickets (work requests) ensuring timely responses by the team and high level of customer service.
Requirements
  • 5+ years experience in Workplace Operations/ Employee Experience or equivalent.
  • Proven experience as a Workplace Operations Manager or similar role, with demonstrated project and program management expertise.
  • 5+ years of People Management experience.
  • Previous event management experience for both large-scale and small-scale gatherings.
  • Project management self-directed experience, with excellent problem-solving skills and the ability to execute tasks in an efficient manner.
  • Excellent leadership, communication and interpersonal skills.
  • Proven planning organizational and relational skills with a background in office administration.
  • Exceptional computer skills and must have experience with (Google Docs/SpaceiQ/ServiceNow/Oracle).
What We Offer

We offer a competitive salary, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

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