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**Sr. Manager Workplace Operations**

2 months ago

San Mateo, California, United States Freshworks Full time

About the Role

Freshworks, a leading provider of cloud-based software solutions, is seeking a seasoned professional to lead our workplace operations in North America. As a key member of our team, you will be responsible for managing our four offices, developing strategies to enhance employee experience, and collaborating with cross-functional teams to drive business objectives.

Key Responsibilities

  • Lead and support the Workplace team and facility activities for our four offices in North America.
  • Serve as the main point person for workplace operations questions and initiatives across the organization.
  • Ensure smooth programs and day-to-day operations of our offices, including catering, internal events, guest processes, security, parking, and day porters.
  • Create strategies and processes that amplify employee experience and engagement in the office.
  • Work with Finance to develop a detailed annual budget that supports company initiatives and manage to that budget.
  • Source, implement, and manage vendor contracts; liaise with property management, security, and facilities vendors.
  • Coordinate and facilitate company internal engagement events.
  • Identify and implement opportunities to build a more cohesive, happy, and productive in-office experience.
  • Support tenant improvement design and construction projects.
  • Promote workplace safety, environmental practices, waste reduction opportunities, sustainability, and energy conservation initiatives.
  • Ensure measures are in place for after-hours facilities-related emergencies.
  • Collaborate with the company's Strategic Sourcing team on opportunities to define vendor scope and manage supplier performance.
  • Partner with IT, Legal, HR, Finance, and others on workplace-related initiatives.
  • Lead initiatives that align with corporate objectives, budget requirements, and deliver measurable outcomes.
  • Support lease negotiations for new office space to support our expansion and operational success.
  • Gather and analyze employee feedback and insights to identify trends, opportunities, and areas for improvement.

Requirements

  • Bachelor's degree or equivalent experience required.
  • 7+ years of experience in Workplace or Facilities-related roles. Previous management experience required.
  • Excellent written, verbal, and interpersonal communication skills across all levels of audiences.
  • Organization skills and attention to detail is a must.
  • Exceptional project management skills with the ability to manage multiple processes and priorities at once.
  • Strong analytical background with the ability to derive actionable insights from community data and feedback.
  • An ownership mentality with the ability to ask critical questions, work through problems independently, and execute/delegate to their team.
  • A love for building culture, energy, creativity, and forward thinking to the workplace.
  • Experience in leading cross-functional teams and driving alignment towards common goals.
  • Ability to work cross-culturally and cross-functionally.
  • Thrives in a fast-paced, dynamic environment, with the ability to navigate ambiguity.
  • Must be able to be a team player and work with all levels of company employees as well as frequent interaction with suppliers and contractors.
  • Possess a positive, can-do attitude with the desire to take on additional responsibilities.
  • Strong technical skills including proficiency in GSuite, Excel, Word, etc.
  • Ability to travel domestically as needed (however, there may be international travel needed approximately once a year).

What We Offer

Freshworks offers a competitive compensation package, including a base salary range of $152,000 - $218,500, and bonus/equity opportunities. We are committed to creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion, and ethnicity.