Operations Director

5 days ago

San Francisco, California, United States ARCH Full time

Company Overview: At Arch, we're on a mission to revolutionize the way homes are powered sustainably. We're building software that drives the adoption of heat pumps, enabling a society powered by clean energy. As a climate tech startup, our dedicated team is committed to making this vision a reality. We're backed by leading investors, including Coatue, Floodgate, Gigascale, ReGen, MCJ, and the founders of Aurora Solar. Now, we're searching for an Operations Director / Chief of Staff, a dynamic individual with a passion for the environment and a proven track record in early-stage startups.

Position Overview: We're seeking an Operations Director / Chief of Staff to take a central role in our team. In this high-impact role, you'll work closely with our founders to drive our mission forward by spearheading key initiatives across business development, sales, customer success, marketing, and fundraising. This role offers a unique opportunity to grow into a leadership position, shaping the future of our company based on your performance.

Key Responsibilities:

  • Strategic Leadership: Work closely with the CEO to conceptualize, develop, and execute strategic initiatives that align with our mission.
  • Cross-functional Operations: Lead and execute initiatives across business development, sales, customer success, and marketing, ensuring seamless execution and completion of every critical task.
  • Ownership & Problem-Solving: Take extreme ownership of challenges, driving solutions independently and collaboratively while navigating ambiguity and complexity.
  • Customer Engagement: Actively engage with customers to gather feedback, synthesizing their needs and shaping our product and company direction.
  • Talent Acquisition & Team Building: Play a critical role in sourcing, hiring, and onboarding top talent, creating a high-performing team.

Qualifications & Experience:

  • Startup Experience: Minimum of 5 years of combined experience in early-stage startups (among the first ten team members) and strategy consulting, product management, or finance. Experience in early-stage startups is crucial.
  • Operational Excellence: Demonstrated ability to execute any task across all business areas and work closely with engineering and design teams to strategically guide product development.
  • Customer-Centric Approach: Proven experience in finding and engaging directly with potential customers, with a willingness to travel frequently (1-2 times per month).
  • Complex Problem Solving & Strategic Execution: Proven ability to tackle complex challenges, devise solutions, and execute end-to-end.
  • Adaptability & Innovation: Adaptable in dynamic environments, with a track record of refining approaches as new information emerges.

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