New Contractor Onboarding Specialist

5 days ago


Columbus, Ohio, United States XBuild Full time

Job Overview

We are seeking a friendly and proactive New Contractor Onboarding Specialist to join our team. As a key member of our contractor welcome team, you will be responsible for reaching out to new contractors, introducing them to XBuild, and ensuring they feel comfortable navigating our platform.

You will make initial calls to welcome new users, answer their questions, and guide them through submitting their first report. Your goal will be to provide exceptional customer support, making sure contractors feel confident using our platform.

In this role, you will track interactions, document call notes, and critical information in our CRM for a smooth transition to ongoing account management.



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