AI Onboarding Expert

3 weeks ago


Columbus, Ohio, United States XBuild Full time
XBuild is a cutting-edge AI technology company that helps roofing contractors win larger projects, get faster approvals, and get paid instantly. As an Onboarding Specialist, you will guide new contractors through the platform setup, ensuring they are confident with XBuild's tools and ready to submit their first report.

The ideal candidate has 2+ years of experience in onboarding, customer success, or technical support roles. They must have excellent verbal and written skills to explain platform features clearly and effectively. Additionally, they should be tech-savvy, comfortable working with software platforms, and learning new technology quickly.

In this role, you will provide hands-on support, answer technical questions, and work to create a smooth onboarding experience that leads to long-term platform use. You will also track onboarding progress, document each contractor's journey in the CRM, and gather feedback to improve the onboarding process.

As a member of our team, you can expect a competitive salary based on experience, comprehensive benefits, including health, dental, vision, and 401k matching, growth opportunities, and professional development access to training resources.
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