Construction Platform Specialist

3 weeks ago


Columbus, Ohio, United States XBuild Full time
About XBuild: We are a fast-growing company that transforms the way contractors work with our innovative reporting platform. Our mission is to make reporting faster, easier, and more accurate so contractors can focus on what matters.

We are seeking a proactive and tech-savvy Onboarding Specialist to help our new contractors get started successfully on XBuild. As an Onboarding Specialist, you will guide new contractors through the platform setup, ensuring they are confident with XBuild's tools and ready to submit their first report.

The ideal candidate has 2+ years of experience in onboarding, customer success, or technical support roles. They must have excellent verbal and written skills to explain platform features clearly and effectively. Additionally, they should be tech-savvy, comfortable working with software platforms, and learning new technology quickly.

You will provide hands-on support, answer technical questions, and work to create a smooth onboarding experience that leads to long-term platform use. You will also track onboarding progress, document each contractor's journey in the CRM, and gather feedback to improve the onboarding process.

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