Roofing Platform Ambassador

6 days ago


Columbus, Ohio, United States XBuild Full time
About This Role

We're seeking a highly motivated and organized individual to join our team as a Customer Success Specialist. As a key member of our contractor welcome team, you'll play a critical role in ensuring a seamless onboarding experience for new contractors.

Responsibilities
  • Welcome New Contractors: Conduct initial calls to introduce new users to XBuild and ensure a positive experience.
  • Guide First Steps: Provide clear instructions, answer questions, and help contractors navigate the platform confidently.
  • Ongoing Support: Offer technical guidance, troubleshoot issues, and document interactions in the CRM for a smooth transition to ongoing account management.
Requirements
  • Experience: 1+ years in customer service, onboarding, or customer success roles.
  • Communication Skills: Friendly and engaging, with the ability to make contractors feel welcome and supported.
  • Organized: Able to manage multiple calls and follow-up tasks daily.
  • Tech-Savvy: Comfortable learning new platforms quickly and guiding others in basic platform use.
What We Offer
  • $70,000 - $90,000 per year based on experience
  • Comprehensive Benefits: Health, dental, vision, and 401k matching
  • Growth Opportunities: Join a fast-growing company with the potential for advancement
  • Supportive Team: Work with a collaborative group that values customer success

Apply today and become part of a dynamic team that's changing the construction industry.



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