Roofing Platform Ambassador
6 days ago
We're seeking a highly motivated and organized individual to join our team as a Customer Success Specialist. As a key member of our contractor welcome team, you'll play a critical role in ensuring a seamless onboarding experience for new contractors.
Responsibilities- Welcome New Contractors: Conduct initial calls to introduce new users to XBuild and ensure a positive experience.
- Guide First Steps: Provide clear instructions, answer questions, and help contractors navigate the platform confidently.
- Ongoing Support: Offer technical guidance, troubleshoot issues, and document interactions in the CRM for a smooth transition to ongoing account management.
- Experience: 1+ years in customer service, onboarding, or customer success roles.
- Communication Skills: Friendly and engaging, with the ability to make contractors feel welcome and supported.
- Organized: Able to manage multiple calls and follow-up tasks daily.
- Tech-Savvy: Comfortable learning new platforms quickly and guiding others in basic platform use.
- $70,000 - $90,000 per year based on experience
- Comprehensive Benefits: Health, dental, vision, and 401k matching
- Growth Opportunities: Join a fast-growing company with the potential for advancement
- Supportive Team: Work with a collaborative group that values customer success
Apply today and become part of a dynamic team that's changing the construction industry.
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Roofing Contractors Onboarding Specialist
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Columbus, Ohio, United States XBuild Full timeXBuild is revolutionizing the construction industry with its cutting-edge AI technology. We're looking for a Customer Success Specialist to welcome new roofing contractors to our platform and ensure they feel comfortable navigating it.Job OverviewThis role involves conducting initial calls to introduce new users to XBuild, answering their questions, and...
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Columbus, Ohio, United States XBuild Full timeAbout XBuildXBuild is a cutting-edge AI powered construction platform designed to revolutionize the roofing industry. Our innovative technology eliminates human-led tasks that cause project delays and higher costs, enabling contractors to win larger projects, receive faster approvals, and get paid instantly.
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