Customer Onboarding Specialist

4 days ago


Columbus, Ohio, United States Vantage Point Logistics (VPL) Full time

Job Title: Project Delivery Executive

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Vantage Point Logistics (VPL) is a trusted partner for health systems and outpatient pharmacies, providing modernized clinical supply chain solutions.

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We are seeking a skilled Project Delivery Executive to join our team and lead the onboarding process of new VPL customers.

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About the Role:

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  • Act as a liaison between Sales, Account Management, Finance, Product, the customer, and their third-party vendors during the implementation process\
  • Manage relationships and expectations with internal and external project stakeholders, fostering mechanisms to keep all informed of progress, issues, and risks\
  • Work and communicate confidently across all levels of both the customer and the VPL organizations\
  • Produce and execute the agreed-upon implementation plan\
  • Manage the cross-functional implementation team members and maintain accountability for on-time, high-quality delivery\
  • Leverage problem-solving, critical thinking, and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the project\
  • Provide regular progress reports to key stakeholders\
  • Document best practices and embrace continuous improvement methodologies\
  • Facilitate customer or third-party interactions in person and/or via video conference\
  • Expedite the resolution of customer and project issues to maximize client satisfaction\
  • Manage internal strategic projects, as assigned\
  • A commitment to continuous improvement methodologies and doing whats right for your customers\
  • A competitive salary range of $140,000 - $180,000 per annum, based on experience\
  • Opportunities for professional growth and development within a dynamic organization\


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