Technical Content Specialist

3 days ago

Santa Clara, California, United States Tech Observer Full time
Technical Writer

At Tech Observer, we're seeking a skilled Technical Writer to join our team. As a key member of our Digital Experiences team, you'll play a crucial role in creating high-quality documentation for our products and services.

Key Responsibilities:
  • Transform complex technical information into clear, concise documentation for both technical and non-technical audiences.
  • Collaborate with subject matter experts, product managers, and engineers to gather technical information and create comprehensive documentation.
  • Develop, update, and maintain a variety of content, including installation guides, technical specifications, best practices, and more.
  • Utilize access to experts, labs, and research to ensure the accuracy and usability of our content.
  • Apply development of templates, style guides, and standards to maintain consistency across our content.
  • Review and edit content submitted by collaborators for grammar, style, and formatting.
  • Stay up-to-date with various tools, such as WYSIWYG editors, DITA authoring tools, and ServiceNow.
  • Apply DITA principles to create structured content, adhering to established information architecture, content reuse, and organizational standards.
  • Manage multiple projects simultaneously, learn our products, and work collaboratively as an integral part of the team.
  • Align documentation with training initiatives through collaboration with Learning & Development.
Qualifications:
  • Drive to deliver technical concepts in clear, easy-to-understand documentation.
  • Leverage your technical writing experience to help build and maintain solutions in our growing Customer Experience organization.
  • BS degree or equivalent practical experience in writing, content creation, or communication.
  • Experience in technical writing of software, hardware, or related documentation.
  • Superior writing, editing, proofreading, and verbal communication skills.
  • Skilled at organizing and translating information into clear, concise written documentation for a global audience.
  • Excellent command of the English language.
  • Ability to deliver assignments and tasks through effective time management and clear communication.
  • Drive and passion to learn new technologies, processes, and methodologies.
  • Maintain agility in a fast-paced environment.
  • Strong problem-solving skills and the ability to think critically and anticipate needs.
  • Enthusiasm for creating user-centric documentation.
  • Experience writing and editing in accord with a well-defined style guide.
  • Experience with document versioning and best practices.
Experience:
  • 5+ years of technical writing experience.
  • Experience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet.
  • Experience with DITA CCMS authoring – Heretto CCMS, ZoominCDP.
  • Experience with ServiceNow Knowledge and Community offerings.
  • Background in networking and/or data storage.
  • Familiarity with version control systems such as Git.
  • Understanding of XML, XML Schemas, and DITA Architecture.
  • Experience with Darwin Information Typing Architecture (DITA) environments.
  • Experience with Knowledge-Centered Services (KCS).

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