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Technical Content Specialist

2 months ago

Santa Clara, California, United States Net2Source Inc. Full time
Job Description:

Net2Source Inc. is seeking a skilled Technical Writer to join our team.

Duration: 6+ Months (Possibility of extension)

Location: Santa Clara, CA

Education:

  • Bachelor's degree or equivalent in writing, content creation, or communication.

Experience:

  • 5+ years of technical writing experience.
  • Experience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet.
  • Experience with DITA CCMS authoring – Heretto CCMS, ZoominCDP.
  • Experience with ServiceNow Knowledge and Community offerings.
  • Background in networking and/or data storage.
  • Familiarity with version control systems such as Git.
  • Understanding of XML, XML Schemas, and DITA Architecture.
  • Experience with Darwin Information Typing Architecture (DITA) environments including XML authoring tools, XML, XML Schemas, and Information Architecture.
  • Experience with Knowledge-Centered Services (KCS).

Key Responsibilities:

  • Review and edit content submitted by multiple collaborators across the organization for grammar, style, and formatting to ensure the content adheres to our content style guidelines.
  • Ramp up your skills in various tools such as WYSIWYG editors, DITA authoring tools, and ServiceNow.
  • Create structured content using DITA principles, ensuring adherence to established information architecture, content reuse, and organizational standards.