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Technical Content Specialist

2 months ago

Santa Clara, California, United States Net2Source Inc. Full time

About the Role:

We are seeking a highly skilled Technical Content Specialist to join our team at Net2Source Inc. as a contract Technical Writer. This role involves collaborating with subject matter experts to develop high-quality technical documentation for our products and services.

Key Responsibilities:

  • Gather technical information from experts and simplify complex details to create user-friendly documentation.
  • Develop and maintain guides, specifications, best practices, support content, and other technical materials.
  • Ensure technical accuracy and usability of content through research and testing.
  • Establish and maintain templates, style guides, and standards for documentation.
  • Review and edit content for grammar, style, and formatting to ensure consistency and quality.
  • Provide support using content management systems, XML authoring tools, and other technical tools.
  • Manage multiple projects and collaborate effectively with the team to meet deadlines and deliver high-quality results.
  • Create structured content and manage version control within a DITA ecosystem.
  • Troubleshoot and resolve technical issues related to documentation and content management.
  • Train colleagues on best practices and tools for technical documentation.
  • Collaborate with the Learning & Development team to align documentation with training programs.

Requirements:

  • Bachelor's degree or equivalent in writing, content creation, or communication.
  • 5+ years of technical writing experience with a strong portfolio of work.
  • Exceptional writing, editing, and verbal communication skills.
  • Experience with document formatting tools like WYSIWYG, HTML, and DITA.
  • Proficiency with DITA environments and XML authoring tools.
  • Strong project management and time management skills.
  • Ability to work independently and as part of a team.
  • Preferred Qualifications:
  • Experience with Confluence/Jira, Google Suite, and Smartsheet.
  • Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
  • Background in networking/data storage.
  • Experience with Knowledge-Centered Services (KCS).

What We Offer:

  • Opportunity to work with a leading company in the industry.
  • Chance to develop and maintain high-quality technical documentation.
  • Collaborative and dynamic work environment.
  • Competitive compensation and benefits package.

How to Apply:

Interested candidates should submit their resume and a writing sample to be considered for this role.