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Technical Writer

2 months ago

Santa Clara, California, United States Net2Source Inc. Full time
Job Title: Technical Writer

We are seeking a skilled Technical Writer to join our team at Net2Source Inc. in Santa Clara, CA. As a Technical Writer, you will be responsible for creating high-quality documentation for our products and services.

Key Responsibilities:
  • Translate complex technical information into clear and concise documentation for both technical and non-technical audiences.
  • Collaborate with subject matter experts, product managers, and engineers to gather technical information about our products and processes.
  • Create, update, and maintain a variety of content, including installation and configuration guides, technical specifications, best practices, and more.
  • Utilize access to experts, labs, and research to ensure the technical accuracy and usability of our content.
  • Use and improve development of templates, style guides, team process, and standards to maintain consistency across our content.
  • Review and edit content submitted by multiple collaborators across the organization for grammar, style, and formatting.
Requirements:
  • 5+ years of technical writing experience.
  • Experience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet.
  • Experience with DITA CCMS authoring – Heretto CCMS, ZoominCDP.
  • Experience with ServiceNow Knowledge and Community offerings.
  • Background in networking and/or data storage.
  • Familiarity with version control systems such as Git.
  • Understanding of XML, XML Schemas, and DITA Architecture.
  • Experience with Darwin Information Typing Architecture (DITA) environments including XML authoring tools, XML, XML Schemas, and Information Architecture.
  • Experience with Knowledge-Centered Services (KCS).
Education:
  • Bachelor's degree or equivalent in writing, content creation, or communication.

We offer a dynamic and collaborative work environment, with opportunities for growth and professional development. If you are a skilled Technical Writer with a passion for creating high-quality documentation, we encourage you to apply for this exciting opportunity.