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Executive General Manager
2 months ago
We are seeking an experienced and skilled Executive General Manager to join our team at ASM Global. As a key member of our management team, you will be responsible for the overall management, promotion, and operation of our venue, with a focus on revenue generation.
Key Responsibilities- Guide and direct various department areas, including Marketing and Communication, Ticket Operations, Event Services, Finance, and Operations.
- Assist with booking events by meeting with promoters and agents, and others within the industry to encourage continual and regular use of the facility to drive revenue.
- Negotiate contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
- Lead each department to drive revenue, manage costs, improve processes, and create efficiencies and cost savings.
- Implement facility policies and goals in accordance with the management contract, client objectives, and corporate policy.
- Meet with department heads to define goals and milestones; review activity, operating, and sales reports. If necessary, determine changes to the programs and/or operations and oversee implementation with the department heads.
- Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.
- Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
- Implement procedures within the departments assigned to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
- Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
- Lead each department assigned to achieve annual revenue, project, event, and expense goals.
- Conduct post-event operational and financial review and analysis.
- Review and approve all purchasing, travel, and promotional expense activity for departments assigned.
- Work extended and/or irregular hours, including nights, weekends, and holidays, and the ability to travel.
Manage department directors and supervisors, including interviewing, hiring, and training employees in conjunction with Human Resources; planning, assigning, and directing work; scheduling; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements- Bachelor's degree from an accredited four-year college or university and a minimum of 7 years of industry experience, with 3 years as a Department Director or above.
- Experience with a booking function of an arena or stadium is preferred.
- An equivalent combination of education and experience will be considered.
- Possess a strong sales and management acumen and ability to identify new revenue streams.
- Possess skills and experience in client relations, finance, contract negotiation, purchasing procedures, booking processes, and supervising personnel.
- Assist in settlement of all concerts, events, and family shows.
- Engage in decision-making that is generally governed by procedure and guided by policy.
- Demonstrate knowledge in the practices and terminology of event booking, finance, ticketing, public relations programs, advertising, marketing, and sales.
- Plan, coordinate, and direct varied and complex administrative operations.
- Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise, and motivate personnel, provide counsel on routine and sensitive personnel matters, and execute applicable solutions.
- Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
- Operate a personal computer using Windows, Word, Excel, and other standard office equipment.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
- Maintain an effective working relationship with sports tenants, clients, employees, exhibitors, guests, and others encountered in the course of employment.
- Be licensed and insured to operate a motor vehicle in the United States.
- Operate event booking/scheduling software.
- Operate a personal computer using Windows, Office, and other standard office equipment.