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Director of Service Operations

1 month ago

Statesville, North Carolina, United States AUTEC Car Wash Systems Full time
Job Overview

AUTEC Car Wash Systems is seeking a highly skilled and experienced Director of Service to lead our Service Department and drive revenue growth. As a key member of our team, you will be responsible for developing and implementing strategies to enhance service quality, customer satisfaction, and department profitability.

Key Responsibilities:

  • Develop and execute service department strategies to drive revenue growth and improve customer satisfaction.
  • Lead and manage a team of skilled technicians to ensure timely and efficient service delivery.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Monitor and analyze department metrics to inform strategic decisions.
  • Develop and maintain strong relationships with clients to ensure exceptional customer service.

Requirements:

  • 3+ years of experience in a leadership role within the car wash service industry or a related field.
  • Strong technical background and familiarity with car wash equipment maintenance and repairs.
  • Exceptional leadership and team management skills.
  • Demonstrated business acumen and a track record of achieving revenue targets.
  • Excellent communication and interpersonal skills.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

AUTEC Car Wash Systems is a leading manufacturer of automatic car wash equipment, committed to delivering best-in-class solutions to our clients. We are dedicated to excellence, continuous improvement, and ensuring utmost customer satisfaction.