Lead Entrance Attendant

2 weeks ago

Abilene, Texas, United States Spectrum Health Full time

Job Overview

The Entrance Attendant Leader operates in the capacity of an Entrance Attendant while also overseeing scheduling, staffing, issue resolution, and training initiatives. This role is pivotal in managing traffic flow and providing assistance at the hospital entrances. Responsibilities include aiding patients with wheelchairs and scooters, as well as guiding them and their families to their intended destinations.

Key Responsibilities

Leadership Responsibilities: Collaborate with the Supervisor/Manager to manage team schedules and coverage. Participate in the recruitment process as necessary. Provide guidance and support to the team in the absence of the Supervisor/Manager. Facilitate training for all new members of the Entrance Team. Create a positive first impression for all visitors by offering a warm and friendly greeting.

a. Assist with hospital navigation for patients and visitors.

b. Address information needs of patients, families, and guests, including directing them to appropriate hospital resources for problem resolution.

c. Ensure a clean and organized entrance area, both inside and outside.

d. Uphold professionalism and diplomacy consistently, adhering to departmental standards of conduct. Manage service recovery and conflict resolution for dissatisfied guests. Collaborate with Service Excellence to ensure positive outcomes and address customer needs effectively. Provide assistance to patients and families entering and exiting their vehicles at the hospital entrances as required. Support Lost and Found services as necessary. Maintain effective traffic management at entrances to prevent congestion and deter illegal parking. Coordinate with Security and Valet teams as needed. Assist with transportation needs, including cab and bus vouchers. Employ effective communication skills to address specific age, cultural, and developmental requirements.

Benefits of Working at Spectrum Health

Comprehensive benefits package designed to support your financial, health, and work/life balance objectives. On-demand pay program available. Access to a directory of discounts on various services and products. Optional coverage for identity theft protection, home and auto insurance, and pet insurance. Retirement savings options, including traditional and Roth plans with employer contributions.

Qualifications

Required

High School Diploma or equivalent. Completion of department-specific training with proven competence. Demonstrated experience in leadership roles and exceptional interpersonal skills.

Preferred

Basic Life Support (BLS) certification from AHA or ARC.

About Spectrum Health

At Spectrum Health, you will play a vital role in delivering personalized healthcare to our patients and communities. We are dedicated to fostering and investing in our employees. Our teams consist of collaborators, leaders, and innovators committed to a shared mission of improving health and inspiring hope.

Employment Type

Full time

Shift

Day shift

Weekly Scheduled Hours

40 hours

Current Employees

Please apply through the internal job portal.

Spectrum Health is committed to maintaining a safe environment for all team members, patients, and visitors. We uphold a drug-free workplace and require compliance with vaccination policies as applicable. We are dedicated to providing reasonable accommodations for applicants and employees with disabilities or other qualifying conditions.

Spectrum Health is an equal opportunity employer, ensuring that all qualified individuals are considered for employment without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We foster an inclusive culture where all employees are encouraged to bring their authentic selves to work. Our commitment to diversity, equity, and inclusion is reflected in our ongoing initiatives and resources.

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