Client Access Representative

4 weeks ago


Columbia, Missouri, United States Burrell Behavioral Health Full time

Job Title: Client Access Representative - Columbia MO

Location: Columbia, MO

Department: Customer Service

Employment Type: Full-time

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary: We are seeking a highly skilled customer service representative to join our team at Burrell Behavioral Health as a Client Access Representative. As a Client Access Representative, you will provide exceptional customer service to all clients, staff, and leadership team members. You will represent Burrell Behavioral Health in a professional, collaborative, and relevant manner. You will schedule client appointments and manage client flow, collect payment and handle billing and insurance matters, maintain accurate and up-to-date client records and files, and assist with data entry and other administrative tasks as needed. You will communicate effectively with clients, staff, and providers, and provide support and assistance to other team members as needed. You will adhere to HIPAA regulations and maintain confidentiality of client information.

Position Perks and Benefits:

Competitive hourly rate

Opportunities for professional growth and advancement

Friendly and supportive work environment

Flexible scheduling

Professional development opportunities

Recognition and reward programs

Paid time off and holidays

Health, dental, and vision insurance

401(k) plan with company match

Education and/or Experience Qualifications:

High School Diploma or equivalent required

Associate's degree in business, administration, or related field preferred

2+ years of customer service experience, preferably in a healthcare setting

Strong computer skills, including proficiency in Microsoft Office Suite

Excellent communication and interpersonal skills

Ability to multitask and prioritize tasks effectively

Strong attention to detail and organizational skills

Ability to work independently and as part of a team

Familiarity with medical terminology and billing procedures a plus

Burrell is a Smoke and Tobacco Free Workplace.



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