Customer Service Representative
1 week ago
We are seeking a skilled Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients by successfully answering telephone calls from customers inquiring about goods and services.
Key responsibilities include:
- Managing large amounts of inbound calls in a timely manner
- Following communication scripts when handling different topics
- Identifying customers' needs, clarifying information, researching and providing solutions and/or alternatives
- Accessing company and client resources to accurately handle the call
- Upselling products when opportunities arise
- Seizing opportunities to cross-train as requested
Requirements include:
- Previous 1 year customer service or customer support experience preferred
- Previous 1 year call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Benefits include:
- Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
- Work hours - Shifts between 8:00am-10:00 pm (CST); Work Days - Mon-Fri
- Paid Training - typically 1 week in length from 8:00am-5:00pm (CST)
- Status - Full time 40 hours
At Five Star Call Centers, we are committed to providing our clients with exceptional service and support. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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