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Service Operations Manager

2 months ago

Lufkin, Texas, United States Hiring Winners Full time

**Job Summary**

Hiring Winners is seeking a highly skilled and experienced Service Manager to lead our automotive service department. As a key member of our team, you will be responsible for directing the activities related to the service and repair of client vehicles, coordinating the acquisition of automotive equipment, and maintaining our operations and maintenance facilities in top working order.

**Key Responsibilities**

  • Conduct daily one-on-one client status meetings with each service advisor to identify potential service issues and ensure customer satisfaction.
  • Monitor automotive repair and maintenance to prevent operational delays and ensure maximum productivity.
  • Work closely with the service director to set departmental objectives and develop strategies to achieve them.
  • Recruit, interview, and train service staff to ensure they have the necessary skills and knowledge to provide exceptional customer service.
  • Maintain accurate and up-to-date records of daily sales and production, as prescribed by upper management.
  • Review and evaluate service sales performance to identify areas for improvement and implement changes as needed.
  • Staff technical teams relative to production requirements to ensure efficient use of resources.
  • Stay current on new products and changes to existing products to provide expert advice to customers.
  • Maintain department finances within parameters established by upper management to ensure fiscal responsibility.
  • Ensure proper repair-order flow and maximize productivity to meet customer expectations.
  • Monitor and control all warranty activity to ensure compliance with policies and procedures.
  • Adhere to dealership policy on client vehicle care and operation to ensure customer satisfaction.
  • Administer payroll for service staff in cooperation with the payroll department, securing approval from the service director and general manager.
  • Enforce OSHA requirements, procedures, and regulations to ensure a safe working environment.
  • Conduct performance evaluations to assess employee performance and provide feedback for improvement.
  • Participate in operational planning to develop strategies for departmental growth and improvement.
  • Maintain the facility and equipment to ensure a clean and safe working environment.
  • Conduct weekly department meetings and attend weekly manager meetings to stay informed and provide updates.

**Requirements**

We are looking for a highly motivated and experienced Service Manager with a strong background in automotive service and repair. The ideal candidate will have:

  • An Associate's degree or equivalent from a two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
  • Excellent leadership and communication skills to motivate and direct service staff.
  • Strong analytical and problem-solving skills to identify and resolve operational issues.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • Knowledge of automotive repair and maintenance procedures and industry standards.

**Compensation**

Compensation is based on experience and commensurate with Fortune 500 companies.