OFR Customer Service Operations Coordinator

3 days ago


Los Angeles, California, United States DPDHL Full time
Job Title: Ocean Import Agent

We are seeking an experienced Ocean Import Agent to join our team at DHL Global Forwarding. As an Ocean Import Agent, you will be responsible for coordinating and ensuring timely bookings with ocean lines on behalf of our customers.

Key Responsibilities:
  • Coordinate and ensure timely bookings with ocean lines on customer behalf
  • Prepares import documentation, including entry into computer operations program, in accordance to country requirements
  • Verification of Certificate of Origin, Cargo Manifest, NAFTA Certificate, OWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
  • Compliant filing of import system with US customs
  • Responsible for timely completion of import documents and coordinate with both customer, warehouse, ocean carriers, gateway operations, and dispatch for timely movement of cargo
  • Ongoing communication with customer and overseas offices in regards to shipment movement
  • Follow-up with ocean carrier to keep track of departure information and updates
  • Responsible for file level profitability Audit charges for accuracy prior to sending to accounting for payment Confirm payment responsibility (depending on terms) and audit credit status if needed Ensure customer profiles are accurate and updated
Requirements:
  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook) preferred
  • Minimum of 2 years of Logistics / Freight forwarding industry experience preferred
  • Logis Air / Cargo Wise systems knowledge is a plus
  • Hazmat certification is a plus
Benefits:
  • We offer a competitive base salary
  • 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement
  • Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Groups success as shareholders
  • Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs
  • Vision: Optional coverage for eye exams, frames, and contact lenses
  • Dental: Optional coverage for preventative, major, and basic dental services
  • Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about logistics and customer service, we encourage you to apply for this exciting opportunity.



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