OFR Customer Service Operations Coordinator

7 days ago


Los Angeles, California, United States DPDHL Full time
Job Title: OFR Customer Service Operations Imports

Job Summary:

We are seeking a highly skilled and detail-oriented OFR Customer Service Operations Imports professional to join our team. As an OFR Customer Service Operations Imports, you will be responsible for coordinating and ensuring timely bookings with ocean lines on customer behalf, preparing import documentation, and verifying certificates of origin and cargo manifests.

Key Responsibilities:

  • Coordinate and ensure timely bookings with ocean lines on customer behalf
  • Prepare import documentation, including entry into computer operations program, in accordance to country requirements
  • Verify certificates of origin, cargo manifests, and other required documents
  • Compliant filing of import system with US customs
  • Timely completion of import documents and coordination with customer, warehouse, ocean carriers, gateway operations, and dispatch for timely movement of cargo
  • Ongoing communication with customer and overseas offices in regards to shipment movement
  • Follow-up with ocean carrier to keep track of departure information and updates
  • Audit charges for accuracy prior to sending to accounting for payment
  • Confirm payment responsibility (depending on terms) and audit credit status if needed
  • Ensure customer profiles are accurate and updated

Requirements:

  • Exceptional customer service skills
  • Detail-oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook) preferred
  • Minimum of 2 years of Logistics / Freight forwarding industry experience preferred
  • Logis Air / Cargo Wise systems knowledge is a plus
  • Hazmat certification is a plus

Benefits:

  • Total Compensation Package: We offer a competitive base salary, 401(k) with a match, stock purchase plan, medical, vision, and dental coverage
  • 7 major holidays each calendar year, plus 8 floating holidays, and accrued vacation days

About DHL Global Forwarding:

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Equal Opportunity Employer:

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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