Patient Care Coordinator
1 day ago
Chinatown Service Center is seeking a skilled Patient Care Coordinator to maintain smooth patient flow through effective communication and eligibility verification.
This role requires a high level of customer service, administrative skills, and ability to multitask in a fast-paced environment.
The ideal candidate will have a strong background in front clinic office functions, patient scheduling, and registration, with proficiency in written and verbal English and targeted language.
Key Responsibilities:
- Provide exceptional internal and external customer service
- Process calls and forward urgent calls to appropriate personnel or department
- Perform administrative tasks such as creating, managing, and scheduling appointments
- Coordinate communication with colleagues and care teams using various tools
- Verify patient information, insurance coverage, and prepare encounter
- Check and correct system alerts in NextGen
- Receive patient payments and assign to correct patient accounts
- Participate in quality improvement projects
- Ensure complete and accurate data entry during telephone patient registration process
- Provide general information to patients and/or customers
- Forward patient concerns and feedback to appropriate personnel
- Assist in data collection for Clinic Operations' performance measure
- Make, cancel, and reschedule appointments as needed
- Comply with HIPAA/HITECH/OSHA and CMS regulations
Requirements:
- High School Diploma or GED
- 1 Year minimum working experience in front clinic office functions, patient scheduling, and registration
- Proficiency in written and verbal English and targeted language
- Able to work effectively while multitasking
- Bilingual in English and Spanish or Mandarin/Cantonese preferred
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