OFR Customer Service Operations Coordinator

7 days ago


Los Angeles, California, United States DHL Global Forwarding Full time
Job Title: Ocean Import Agent

We are seeking a highly skilled and detail-oriented Ocean Import Agent to join our team at DHL Global Forwarding. As an Ocean Import Agent, you will be responsible for coordinating and ensuring timely bookings with ocean lines on behalf of our customers.

Key Responsibilities:
  • Coordinate and ensure timely bookings with ocean lines on customer behalf
  • Prepare import documentation, including entry into computer operations program, in accordance to country requirements
  • Verify Certificate of Origin, Cargo Manifest, NAFTA Certificate, OWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
  • Compliant filing of import system with US customs
  • Responsible for timely completion of import documents and coordinate with both customer, warehouse, ocean carriers, gateway operations, and dispatch for timely movement of cargo
  • Ongoing communication with customer and overseas offices in regards to shipment movement
  • Follow-up with ocean carrier to keep track of departure information and updates
  • Responsible for file level profitability
  • Audit charges for accuracy prior to sending to accounting for payment
  • Confirm payment responsibility (depending on terms) and audit credit status if needed
  • Ensure customer profiles are accurate and updated
Requirements:
  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook) preferred
  • Minimum of 2 years of Logistics / Freight forwarding industry experience preferred
  • Logis Air / Cargo Wise systems knowledge is a plus
  • Hazmat certification is a plus
Benefits:
  • Total Compensation Package: We offer a competitive base salary
  • 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement
  • Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders
  • Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs
  • Vision: Optional coverage for eye exams, frames, and contact lenses
  • Dental: Optional coverage for preventative, major, and basic dental services
  • Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days


  • Los Angeles, California, United States DPDHL Full time

    Job Title: OFR Customer Service Operations ImportsJob Summary:We are seeking a highly skilled and detail-oriented OFR Customer Service Operations Imports professional to join our team. As an OFR Customer Service Operations Imports, you will be responsible for coordinating and ensuring timely bookings with ocean lines on customer behalf, preparing import...


  • Los Angeles, California, United States DHL Global Forwarding Full time

    About the RoleWe are seeking an exceptional Ocean Import Agent to join our team at DHL Global Forwarding. As a key member of our operations team, you will be responsible for coordinating and ensuring timely bookings with ocean lines on behalf of our customers.Key ResponsibilitiesCoordinate and ensure timely bookings with ocean lines on customer behalfPrepare...


  • Los Angeles, California, United States DPDHL Full time

    Job Title: Ocean Import AgentWe are seeking a highly skilled and detail-oriented Ocean Import Agent to join our team at DHL Global Forwarding. As an Ocean Import Agent, you will play a critical role in ensuring the timely and accurate movement of freight and information.Key Responsibilities:Coordinate and ensure timely bookings with ocean lines on behalf of...


  • Los Angeles, California, United States SMS International Shore Operations Full time

    {"title": "Hotel Guest Services Coordinator", "description": "Key ResponsibilitiesAs a Hotel Guest Services Coordinator with SMS International Shore Operations, you will play a critical role in ensuring a seamless and enjoyable experience for our guests.Day Prior to SailingContact the front desk or concierge to confirm your schedule and provide necessary...


  • Los Angeles, California, United States Penske Truck Leasing Full time

    Job SummaryPenske is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning and managing the shop work plan.Key ResponsibilitiesDevelop daily and weekly workforce plans to maximize...


  • Los Angeles, California, United States Ricoh USA, Inc. Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Ricoh USA, Inc. As a key member of our service team, you will be responsible for supporting daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area.Key ResponsibilitiesAssist...


  • Los Angeles, California, United States Johnson Service Group Full time

    Job Title: Senior Customer Services AdministratorWe are seeking a highly skilled Senior Customer Services Administrator to join our team at Johnson Service Group. This role requires a strong background in customer service, with a focus on managing customer accounts and providing exceptional support to our clients.Key Responsibilities:Manage customer...


  • Los Angeles, California, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Ricoh Americas Corporation. As a key member of our service team, you will be responsible for supporting daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area.Key...


  • Los Angeles, California, United States Ace Industries, Inc. Full time

    Job OverviewDivision: 142 - LAX-SVCPosition: Service Operations CoordinatorReports To: Branch ManagerEmployee Type: Full-timeCompensation: $20.00-$29.00 per hourRole Purpose:The Service Operations Coordinator plays a crucial role in overseeing all personnel and administrative elements related to the branch's overhead crane service operations. This position...


  • Los Angeles, California, United States Penske Full time

    Job SummaryA Penske Customer Service Coordinator is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure optimal customer service and productivity.Key ResponsibilitiesDevelop daily and weekly workforce plans to meet customer needs and maximize productivity.Communicate with...

  • Workflow Coordinator

    2 weeks ago


    Los Angeles, California, United States Clinical Operations West Full time

    Job OverviewClinical Operations West is seeking a skilled Workflow Analyst to join our team. As a key member of our operations team, you will play a critical role in optimizing our workflows to ensure seamless patient care and exceptional customer service.Key ResponsibilitiesConduct thorough workflow assessments to identify areas for improvement and develop...


  • Los Angeles, California, United States Johnson Service Group (IL) Full time

    Job Title: Senior Customer Services AdministratorWe are seeking a highly skilled Senior Customer Services Administrator to join our team at Johnson Service Group (IL). This role requires a strong background in customer service, with experience in the aerospace and manufacturing industries.Key Responsibilities:Manage customer accounts and process sales orders...

  • Service Coordinator

    4 weeks ago


    Los Angeles, California, United States DEFENDERS Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at Defenders. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer experiences, and driving business growth.Key ResponsibilitiesSchedule and Coordinate Service...


  • Los Angeles, California, United States California Water Service Full time

    Job Summary:California Water Service is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our customers.Key Responsibilities:Provide timely and effective resolution to customer inquiries and issues.Assist customers...


  • Los Angeles, California, United States Employment Process Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Employment Process Group. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our environmental inspection services.Key ResponsibilitiesCoordinate with clients and vendors to ensure timely and effective...


  • Los Angeles, California, United States KBR Full time

    Job Title: Sr. Operations CoordinatorKBR is seeking a highly skilled and experienced Sr. Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating complex operational tasks to support organizational objectives.Key Responsibilities:Coordinate operational tasks to support organizational...


  • Los Angeles, California, United States T.J. Maxx Full time

    Customer Experience CoordinatorAt T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Coordinator, you'll play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Train and mentor associates on front-end principles to provide personalized customer experiences.Coach...


  • Los Angeles, California, United States Cynet Systems Full time

    Job Title: Operations CoordinatorWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Cynet Systems.Job Summary:The Operations Coordinator will be responsible for providing administrative support to our operations team, including contract processing, deal reconciliation, and customer setup.Key...


  • Los Angeles, California, United States Jewish Family Service LA (JFS) Full time

    Meal Service CoordinatorWe are seeking a highly organized and detail-oriented individual to join our team as a Meal Service Coordinator. As a key member of our senior nutrition program, you will be responsible for ensuring that participants receive safe and appetizing food, either on-site or at home.Responsibilities:Organize and coordinate senior nutrition...


  • Los Angeles, California, United States Chrysalis Center Inc Full time

    Job Title: Operations CoordinatorChrysalis Center Inc is seeking a highly skilled and motivated Operations Coordinator to join our team. The successful candidate will be responsible for managing the department's intake process, ensuring clients are properly oriented to Staffing expectations and customer needs, and providing feedback and coaching throughout...