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Senior Customer Services Coordinator

2 months ago


Los Angeles, California, United States Johnson Service Group Full time
Job Title: Senior Customer Services Administrator

We are seeking a highly skilled Senior Customer Services Administrator to join our team at Johnson Service Group. This role requires a strong background in customer service, with a focus on managing customer accounts and providing exceptional support to our clients.

Key Responsibilities:
  • Manage customer accounts, including processing sales orders, providing quotations, and supporting customers with company-related products.
  • Identify and reconcile problems through collaboration with various departments, including contracts, trade compliance, finance, reliability, engineering, and other supporting departments.
  • Develop and maintain excellent customer relationships through strong communication and interpersonal skills.
  • Interface with senior management to escalate and resolve customer conflicts.
  • Familiarity with OEM PSA/LTAs and knowledge of customer agreements/requirements related to LTAs and OEM PSAs is a must.
  • Conflict management skills when dealing with upset customers are a plus.
  • Requires excellent planning, organizational, and motivational skills.
  • Knowledge of SAP/JDE MRP system and military and commercial standards is helpful.
  • Proficient in MS Office: Outlook, Word, Excel, PowerPoint, and Access is a plus.
  • Time Management - Have the ability to prioritize workload and complete tasks on a timely basis.
  • Requires strong interpersonal communications (written and verbal) with a positive attitude and ability to motivate others.
  • Have the ability to maintain flexibility and be adaptable to the ever-changing needs of the Aftermarket workplace.
About Johnson Service Group:

Johnson Service Group is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are committed to empowering people, helping our clients reach their goals, and hiring motivated individuals. Our mission is to provide world-class service and diversified offerings to fit the evolving needs of our clients and candidates.

We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.