Representative, Client Service Specialist

4 weeks ago


Denton, Texas, United States Canon U.S.A., Inc. Full time
About the Role

As a Client Service Specialist at Canon Solutions America, Inc., you will be responsible for delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments. Your primary goal will be to provide a positive experience for our clients, addressing any concerns or issues that may arise during your interactions with them.

Main Responsibilities:

  • Provide timely updates to your supervisor regarding any potential problems or customer concerns.
  • Respond promptly to management and client requests via various communication channels, including emails, phone calls, and text messages.
  • Focus on providing excellent customer service, ensuring that our clients receive the highest level of support and satisfaction.
  • Contribute to the development of the Site Procedure Guide to ensure that all account processes are accurately recorded and up-to-date.
  • Perform a range of tasks, including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services, depending on the assigned location.
  • Attend cross-functional trainings to ensure that you can provide coverage when short-staffed and adapt to changing client and division needs.

Mail/Courier Services:

  • Responsible for the prompt and accurate receiving, sorting, delivery, pick-up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
  • Track courier and accountable items, including FedEx, UPS, Certified Mail, and other services.
  • Research and route unidentified and generic mail.
  • Receive, log, deliver, and track messenger items.
  • Respond to customer requests and perform routine upkeep of equipment.
  • Record and track customer inquiries and fulfillment of requests.

Shipping/Receiving:

  • Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
  • Receive shipments, count pieces, retain shipment paperwork, follow delivery schedules for incoming shipments, and secure customer signatures.
  • Operate shipping/receiving equipment, respond to customer requests, perform data entry, and maintain inventory.

About You:
The Skills & Expertise You Bring

Please note:

This is a customer-facing role, and you will be required to comply with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

  • Basic computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.


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