Dealer Service Representative

2 days ago


Northampton, Massachusetts, United States The Lia Group Full time
Job Summary:
Lia CJDR Northampton is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring seamless communication between customers and our technicians.

About Our Company:
The Lia Group is a top 100 automotive group in the country, established in 1977 by Bill Lia Sr. With over 1,500 dedicated staff members, we deliver quality products and exceptional consumer experiences while fostering a safe and supportive work environment. We offer competitive wages, generous benefits, and opportunities for growth and development.

Your Key Responsibilities:
You will be responsible for overseeing the flow of our Drive Lane, taking ownership of customer experiences, and providing concierge support for all owner inquiries. You will also distribute work between technicians efficiently and ensure that daily inventory of technicians' time is consistently sold to service customers. The estimated salary range for this position is $45,000-$65,000 based on knowledge and production.

Required Skills:
A high school diploma or equivalent, excellent customer service skills, basic computer skills, and a positive attitude are essential for this role. You should also be able to work in a fast-paced environment and possess excellent verbal and written communication skills.

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