Patient Services Representative, Family Medicine

2 weeks ago


Northampton, United States Mass General Brigham Full time

Description:

About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home

Oxbow Primary Care

Our practice is housed in Cooley Dickinson's multispecialty medical facility located at 15 Atwood Drive, Suite 201 in Northampton, MA. As a Family Medicine office, Oxbow offers comprehensive primary care services to patients of all ages, from infants to adults. With providers who have pursued specialties in addition to board certifications in Family Medicine, the practice has additional expertise in prenatal care, obstetrics and birth, pediatrics, and LGBTQ care.

What Matters to Us

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building We pride ourselves on really getting to know our patients to ensure that they are receiving exceptional, personalized care.

Are you ready to bring your talent to this practice and join us in moving health care forward?

Role Overview

We are seeking a full-time, 40-hour Patient Services Representative (PSR) to support the Oxbow practice onsite, Monday through Friday. We are open from 8:00am to 5:00pm, so schedules are staggered accordingly. The PSR serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting

Qualifications:

Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Services Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work.

High school diploma or equivalent required
Familiarity with insurance payers preferred
Minimum of six (6) months reception or customer service experience required, preferably in a health care setting
Demonstrated knowledge of medical terminology preferred
Spelling and typing competence with computer experience essential
Bilingual Spanish/English preferred

EEO Statement

It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.

Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply

Primary Location MA-Northampton-CDP Atwood Medical Bldg

Work Locations CDP Atwood Medical Bldg 22 Atwood Drive Northampton 01060

Administrative Support

Job Administrative Support

Organization Cooley Dickinson Medical Group (CDP)

Schedule Full-time

Standard Hours 40

Shift Day Job

Employee Regular

Job Posting Nov 25, 2024



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